Last updated: June 2026
This Privacy Policy explains how Blackwater Physiotherapy ("we", "us", "our") collects, uses and protects the personal information you provide when you use our website or our services. We are committed to protecting your privacy and handling your data in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.
Blackwater Physiotherapy is a physiotherapy clinic based in Maldon, Essex. For any questions about this policy or your data, please contact us using the details on our Contact page. We are the "data controller" responsible for your personal information.
We may collect: your name, contact details (email, phone, address), date of birth, GP details and relevant medical or health information you provide; appointment and treatment records; payment and insurance details; and information collected automatically when you use our website, such as your IP address, browser type and pages visited.
We use your information to provide and manage your physiotherapy care; arrange and confirm appointments; keep accurate clinical records; process payments and insurance claims; respond to your enquiries; meet our legal and regulatory obligations; and, where you have agreed, to send you relevant updates. Health information is processed for the purposes of providing healthcare.
We process your personal data on the basis of: providing healthcare services and the management of those services; our legitimate interests in running the clinic; your consent (which you can withdraw at any time); and compliance with our legal obligations.
We will never sell your data. We may share information, where necessary and lawful, with: your GP or other healthcare professionals involved in your care; your insurer where you are claiming; and trusted service providers who help us run the clinic (for example, booking and payment systems). We may also disclose information where required by law.
We keep clinical records in line with professional and legal retention requirements. Other personal information is kept only for as long as necessary for the purposes described above, after which it is securely deleted or anonymised.
You have the right to access the personal information we hold about you; ask us to correct inaccurate data; request erasure in certain circumstances; restrict or object to processing; and request data portability. To exercise any of these rights, please contact us. You also have the right to complain to the Information Commissioner's Office (ICO).
Our website may use cookies and similar technologies to help it function and to understand how it is used. You can control cookies through your browser settings. Disabling cookies may affect how parts of the site work.
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated shown above.
If you have any questions about this privacy policy, please get in touch.
